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Frequently asked questions
Internet Banking - FAQs
- What is Phishing?
- What is keylogging?
- What are Viruses and Trojans?
- How would I get a Virus or Trojan?
- How do I delete Viruses and Trojans off my PC?
- How do I know when the Virus or Trojan has been removed?
- You recommend using virus scanners, firewalls and anti-spyware. Is St.George going to pay for this software?
- Who do I contact to discuss virus scanners, firewalls and anti-spyware?
- Can I access on any PC?
- Is Internet Banking safe to use?
- What happens if my money is stolen?
- What do I do if I receive a fraudulent (Hoax) email?
What is Phishing?
"Phishing" is a form of Internet fraud that aims to steal valuable information such as card numbers, user IDs and passwords. A fake web site is created to look similar to that of a legitimate organisation, typically a financial institution such as a bank or insurance company. An email is sent requesting that the recipient access the fake web site and enter their personal details, including security access codes. The page looks genuine but users entering information are inadvertently sending their information to the fraudster.
What is keylogging?
Keylogging is a piece of software or hardware that captures a user’s keystrokes. As information is typed into the keyboard it is recorded to a file and/or sent off to another machine on the Internet. Hackers using keylogging capture passwords, email addresses, card numbers and other personal information for fraudulent use.
What are Viruses and Trojans
Viruses and Trojans are harmful programs loaded onto your computer without your knowledge. The goal of these programs may be to obtain or damage information, hinder the performance of your computer, or flood you with advertising.
Viruses spread by infecting computers and then replicating. Trojans appear as genuine applications and then embed themselves into a computer to monitor activity and collect information.
Using a firewall and maintaining current virus protection software can help to minimise your chances of getting viruses and inadvertently downloading Trojans.
How would I get a Virus or Trojan?
Viruses and Trojans can come from many different sources including a game or a picture downloaded from a web site, pop-up advertisements or email attachment.
How do I delete Viruses and Trojans off my PC?
For advice regarding Internet security and deleting Trojans and Viruses, visit a PC retailer or contact a software security vendor. Read about the special offer for St.George customers by Check Point®. Buy online or contact Check Point® by calling (03) 9762 9000 or emailing support@securetec.com.au
How do I know when the Virus or Trojan has been removed?
For advice regarding Internet security and deleting Trojans and Viruses, visit a PC retailer or contact a software security vendor. Read about the special offer for St.George customers by Check Point®. Buy online or contact Check Point® by calling (03) 9762 9000 or emailing support@securetec.com.au
You recommend using virus scanners, firewalls and anti-spyware. Is St.George going to pay for this software?
We recommend this software because it can help protect your PC whenever you use the Internet or email.It is not specific to Internet Banking, however if you don’t have this software your PC could become infected and may not work.
Who do I contact to discuss virus scanners, firewalls and anti-spyware?
For advice regarding Internet security and deleting Trojans and Viruses, visit a PC retailer or contact a software security vendor. Read about the special offer for St.George customers by Check Point®. Buy online or contact Check Point® by calling (03) 9762 9000 or emailing support@securetec.com.au
Can I access Internet Banking on any PC?
Yes, Internet Banking is accessible via any PC with Internet access. However, before using Internet Banking you should ensure the PC has up-to-date security software and is free from Viruses or Trojans.
Is Internet Banking safe to use?
Be confident that St.George Phone and Internet Banking are safe and secure. Maintaining the security and confidentiality of your financial and personal information is one of our primary responsibilities. Read about our commitment to you.
To maximise your online safety, you should make sure your PC is free of viruses and Trojans. Read more about how you can protect yourself.
What happens if my money is stolen?
In the unlikely event that an unauthorised transaction does occur (and it is clear you have not contributed to the losses*) St George will refund the full amount.*Subject to the account’s terms and conditions of use. Read more about our commitment to you.
What do I do if I receive a fraudulent (Hoax) email?
If you receive a Hoax email please do not click on any links embedded in the email or reply to the email in any way.
If the email claims to be from St.George Bank regarding Internet Banking, let us know by forwarding the email as an attachment to hoax@stgeorge.com.au then delete the email from your mailbox. Please do not alter the subject line in any way.
